Posted as of 15 -May - 2020
Last updated as of 15 - May 2020
i. “We”, “Our”, and “Us” shall mean and refer to the Platform and/or the Firm, as the context so requires.
ii. “You”, “Your”, “Yourself”, “User”, shall mean and refer to natural and legal individuals who use the Platform either as an Expert or as a User and who is competent to enter into binding contracts, as per Indian laws.
iv. “Third Parties” refer to any Application, Firm or individual apart from the User,Expert and the creator of this Application.
v. “Platform” refers to the Website and the Mobile Application created by the Firm which provides the User to avail services.
vi. The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
viii. The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Firm, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Platform, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same.The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User and that the User’s act of visiting any part of the Platform constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
ix. The Firm reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User must periodically check the terms and stay updated on its requirements. If the User continues to use the Platform following such a change, the User will be deemed to have consented to any amendments/modifications made to the Terms. In so far as the User complies with these Terms, it is granted a personal, non-exclusive, non- transferable, revocable, limited privilege to access and use the Platform and the Services. If the User does not adhere to the changes, You must stop using the Services at once. Your continued use of the Services will signify your acceptance of the changed terms.
2. GENERAL TERMS
i. The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner and shall not be used byeither Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
iii. The User unequivocally agrees that these Terms and the aforementioned Policies constitute a legally binding agreement between the User and the Firm, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Platform, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same.The User acknowledges and agrees that no signature or express act is required to makethese Terms and the Policy binding on the User and that the User’s act of visiting anypart of the Platform constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
iv. The Firm reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agreesthat any such amendments or modifications shall come into effect immediately. If the User does not adhere to the changes, they must stop using the Services at once. Their continuous use of the Services will signify your acceptance of the changed terms.
3. PLATFORM OVERVIEW
Expert Bazaar offers online consultancy services through the Mobile App. Expert professionals such as lawyers, tax consultants etc., can launch online consultancy servicesthrough the Expert Bazaar. Your valuable time and talent will be rewarded.Moreover, Expert Bazaar provides a platform for the customers to solve doubts andproblems by expert advisers. Expert Bazaar categorizes its users into two types. One who offers online consultancy services from Expert Bazaar is called an Expert, on the other hand, one who wants to get expert advice from Expert Bazaar is called a customer.
4. CUSTOMER TERMS AND CONDITIONS
In Expert Bazaar, Fee is collecting only by Experts advice for customer’s doubts and problems. No other services will be neither provide nor charge fee by the Expert Bazaar. The expert advice offered by the expert bazaar is for your primary understanding to make you aware. It does not substitute for the advice of a certified expert. Expert Bazaaroffers online advice only, it doesn't offer any physical consultancies, appointment service etc.
ii.The expert bazaar has not verified any expert
An expert who provides consultancy and category services through Expert Bazaar, their professional certification, skills, experience, profile image, name, a profile description, personal and professional information is not certified by Expert Bazaar. Therefore, if you wish to seek expert advice in the category or consultancy services in Expert Bazaar, we warnyou that these services are available for your awareness only. It is your responsibility to seek any advice or suggestion. Expert Bazaar is not responsible for these matters.
The question that your enquiry will be answered by the experts according to their professional experience, individual prudence and judgment. You will be solely responsible for taking their advice into action preparing yourself bearing the consequences. Expert Bazaar or Experts from Expert Bazaar are not responsible for any good or bad outcome of the advice. Expert Bazaar is not responsible for any personal transactions by you do with the experts outside Expert Bazaar. The answers, services or solutions that the expert through Expert Bazaar suggest is only for the basic awareness of yours, there is not to enact or follow. Expert Bazaar is not responsible for any third party links or products referred by the experts.
iv.Time Limit to complain
You are not satisfied with the answers given by the experts or expert, there is a possibility to opt for lodging your complaint by selecting “I am not satisfied” option, within the time-lapse of 24 hours from the time of asking questions, no complaint is not considered later on.Response Time It may take approximately 1 to 4 hours for experts to understand your doubt or problemcompletely to answer them. Please cooperate and wait till the time. Some times If the expert or experts are extremely busy and not available for quite a while, their answers might be latefor some time. But experts can give answers definitely within 24 hours without fail. Select your language: Your question will be answered in the language you chose on the registration in the category question by the experts .you are supposed to post your question in the language you choseon the registration. Before Selecting an expert in consultancy question, know whichlanguage he/she can answer finding in his/her profile description.
V.We will never Ask
The representative of Expert Bazaar will never ask your personal or your bank related details by any means. Beware of deceitful phone calls, text message and e-mails, act wisely and cautiously.
It may take approximately 1 to 4 hours for experts to understand your doubt or problem completely to answer them. Please cooperate and wait till the time. Some times If the expert or experts are extremely busy and not available for quite a while, their answers might be late for some time. But experts can give answers definitely within 24 hours without fail.
Vii.Select your language:
Your question will be answered in the language you chose on the registration in the category question by the experts .you are supposed to post your question in the language you chose on the registration. Before Selecting an expert in consultancy question, know which language he/she can answer finding in his/her profile description.
Viii.We will never Ask
The representative of Expert Bazaar will never ask your personal or your bank related details by any means. Beware of deceitful phone calls, text message and e-mails, act wisely and cautiously.
You can ask your question through the text within 2000 keywords limit, You can ask your question through the voice recording within 5 minutes limit, You can ask your question through the attachments maximum 10 images limit You can also ask your question all the three ways.
X. Legal Disclamer
Expert's advice given on Expert bazaar for general information purpose only and should not be considered as a substitute for certified professional advice. Any action you take upon the advice/information you find on expert Bazaar, is strictly at your own risk. Expert Bazaar does not make any warranties about the completeness, reliability and accuracy of this advice/information. Expert Bazaar will not be a liable for any losses and damages in connection with the use of expert advice in our App
5. EXPERT TERMS AND CONDITIONS
You can register as an expert in a professional or educational category only. It is a legal offence for you to be professionally registered in a category that you do not havesuch a qualification and experience. It is forbidden to use copy-right images, data and content owned by someone else in Expert Bazaar. You are solely responsible for the legal implications.
Expert Bazaar will decide the fee related to any category question. You(Expert) will decide fee in consultancy question. The fee you decide in personal consultancy is limited for giving answers or advice for customers, so you have to decide this fees moderately, as reasonable as possible.
iii. If Customer not satisfied?
If any customer is not satisfied with your answers and late answers by any chance, he/she can complain to Expert Bazaar with " I am not satisfied " option and the reasons for their dissatisfaction will be verified. If they are not satisfied, their fees will not be paid to concerned expert and it will be fully refunded to that customer as per the following refund policy. Experts will be shown customers' complaints/feedback in "customer complaint" option why he/she is not satisfied with your answer and your late response to the question etc.
iv.Only First Five
In the category section, only the first five experts whoever respond shall give answers for the doubt or problem raised by the customer. Hence we hope that you visit Expert Bazaar frequently to give your services.
V. Answer limit
a You can give your answer through the text within 2000 keywords limit,
b You can give your answer though the voice recording within 5 minutes limit,
c You can give your answer though the attachments maximum 10 images limit
d You can also give your answer all the three ways.
Vi.We will never Ask
The representative of Expert Bazaar will never ask your personal or your bank related details through any means, this will not take place for certain. Beware of deceitful phone calls, text message and e-mails, act wisely and cautiously
Any legal issue through the services you provide from Expert Bazaar to the customer you are only personally responsible for. Expert Bazaar is not responsible for anymore. Never attempt to answer the question, if you are not qualified and experienced. You are only responsible fully for any transactions done with the customer outside Expert bazaar. Give your services to customers, in which you have the experience, qualification and mastery at your particular category only.
Viii.Do Not Cross
If you give answers to the customer that are not true or give them false promises or indulge in attracting them to cheat, Expert Bazaar will not hesitate to take any legal action against you. Expert Bazaar will not allow any type of negligence or cheating to customer services.
The Users must register themselves on the platform by providing the following information
ii. Age/Date of Birth
iii. Mobile Number
iv. Email ID
v. Profession and Area of Expertis
You can register as an expert in a professional or educational category only. It is a legal offence for you to be professionally registered in a category that you do not have such a qualification and experience. It is forbidden to use copy-right images, data and content owned by someone else in Expert Bazaar. You are solely responsible for the legal implications.Linking of Gmail and Facebook accounts are not mandatory.
a) The Users jointly represents and warrants that they are competent and eligible toenter into legally binding agreements and of 18 years of age and that they have therequisite authority to bind themselves to these Terms following the Law.
b) The Users further represents that they will comply with this Agreement and allapplicable local, state, national and international laws, rules and regulations.
c) The Users may not use the Platform if they are not competent to contract or are disqualified from doing so by any other applicable law, rule or regulation currently in force.
All text, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music and artwork (collectively, ‘Content’), is generated/provided or based on information provided by financial institutions or third parties and the Platform has no control and make no guarantees regarding the quality, the accuracy, integrity or genuineness of such offers, agreements, statements or such other information provided by the financial institutions or third parties on the Platform. All the Content displayed on the Platform is subject to copyright and shall not be reused byany party (or a third party) without the prior written consent of the Firm and the copyright owner.
The Users are solely responsible for the integrity, authenticity, quality and genuineness of the content provided on the Platforms and whilst feedback and comments by Users can be made via the Platform, the Platform bears no liability whatsoever for any feedback or comments made by the Users or made in respect of any of the content on the Platform. Further, the Platform reserves its right to suspend the account of any User for an indefinite period to be decided at the discretion of the Platform or to terminate the account of any User who is found to have created or shared or submitted any Content or part thereof that is found to be untrue/inaccurate/misleading or offensive/vulgar. The User shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of Content or part thereof that is deemed to be untrue/inaccurate/misleading. The Users have a personal, non-exclusive, non-transferable, revocable, limited privilege toaccess the Content on the Platform. Users shall not copy, adapt, and modify any contentwithout written permission of the Firm.
a. User’s use of the Platform,
b. User’s violation of these Terms and Conditions;
c. User’s violation of any rights of another;
d. User’s alleged improper conduct according to these Terms;
e. User’s conduct in connection with the Platform;
User agrees to fully cooperate in indemnifying the Firm and the Platform at the user’s expense. The user also agrees not to settle with any party without the consent of the Firm.In no event shall the Firm/Platform be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether ornot the Firm/ Platform had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the User’s use of or access to the Platform and/or the Services or materials contained therein.
10. LIMITATION OF LIABILITY
a. The Founders/ Promoters/ Partners/ Associated people of the Firm/Platform are not responsible for any consequences arising out of the following events:
i. If the Platform is inoperative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;
ii. If the User has fed incorrect information or data or for any deletion of data;
iii. If there is an undue delay or inability to communicate through email;
iv. If there is any deficiency or defect in the Services managed by Us;
v. If there is a failure in the functioning of any other service provided by the Platform.
b. The Platform accepts no liability for any errors or omissions, on behalf of itself, or for any damage caused to the User, the User’s belongings, or to any third party, resulting from the use or misuse of the Platform or any service availed of by the User through the Platform. The service and any Content or material displayed on the service is provided without any guarantees, conditions or warranties as to its accuracy, suitability,
completeness or reliability. The Platform will not be liable to you for the unavailability or failure of the Platform.
c. Users are to comply with all laws applicable to them or their activities, and with all Policies, which are hereby incorporated into this Agreement by reference.
d. The Platform expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the Platform and which is incurred by you in connection with the Platform, including loss of profits; and any loss or damage incurred by you as a result of your breach of these terms. To the fullest extent permitted by law, the Platform shall not be liable to you or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the Platform.
a. These Terms shall continue to form a valid and binding contract between the Parties and shall continue to be in full force and effect until the User continues to access and use the Platforms.
b. The Users may terminate their use of the Platform at any time.
c. The Firm may terminate these Terms and close any account at any time without notice and/or suspend or terminate a User’s access to the Platform at any time and for any reason, if any discrepancy or legal issue arises.
d. Such suspension or termination shall not limit our right to take any other action against you that the Firm considers appropriate.
e. It is also hereby declared that the Firm may discontinue the Services and Platforms without any prior notice.
a. The Firm reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the Platform, or any portion thereof, at any time, without notice or cause.
b. The Platform also reserves the universal right to deny access to particular users, to any/all of are on its Platform without any prior notice/explanation to protect the interests of the Platform and/or other visitors to the platform.
c. The Platform reserves the right to limit, deny or create different access to the Platform and its features concerning different Users, or to change any of the features or introduce new features without prior notice.
d. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same.
By using this Platform and providing his/her identity and contact information to the Firm through the Platform, the Users hereby agree and consent to receive calls, e-mails or SMS from the Firm and/or any of its representatives at any time. Users can report to " firstname.lastname@example.org” if they find any discrepancy withregard to Platform or content-related information and the Firm will take necessary action after an investigation. The response with resolution (if any issues found) shall be dependent on the time is taken for investigation. The User expressly agrees that notwithstanding anything contained hereinabove, it may be
14. USER OBLIGATIONS AND FORMAL UNDERTAKINGS AS TO CONDUCT
The User agrees and acknowledges that they are a restricted user of this Platform and that they:
a. Agree to provide genuine credentials during the process of registration on the Platform. You shall not use a fictitious identity to register. Firm is not liable if the User has provided incorrect information.
b. Agree to ensure the Name, Email address, Address, Mobile number and any such other information provided during account registration is valid at all times and shall keep your information accurate and up-to- date.
c. Users agree that they are solely responsible for maintaining the confidentiality of your account password. You agree to notify us immediately of any unauthorized use of your account. Firm reserves the right to close your account at any time for any or no reason.
d . Understand and acknowledge that the data submitted is manually entered into the database of the Platform. The User also acknowledges the fact that data so entered into the database is for easy and ready reference for the User, and to streamline the Services through the Platform.
e. Authorize the Platform to use, store or otherwise process certain personal information and all published Content, Client responses, Client locations, User comments, reviews and ratings for personalization of Services, marketing and promotional purposes and for optimisation of User-related options and Services.
g. Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Platform. Any such use/limited use of the Platform will only be allowed with the prior express written permission of the Firm.
h. Agree not to access (or attempt to access) the Platform and/or the materials or Services by any means other than through the interface provided by the Platform. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform will lead to suspension or termination of the User’s access to the Platform. The User acknowledges and agrees that by accessing or using the Platform or any of the
Services provided therein, it may be exposed to content that it may consider offensive, indecent or otherwise objectionable. The Firm disclaims any liabilities arising concerning such offensive content on the Platform.
i. Expressly agree and acknowledge that the Content generated by the Users and displayed on the Platform is not owned by the Firm and that the Firm is in no way responsible for the content of the same. The User may, however, report any offensive or objectionable content, which the Firm may then remove from the Platform, at its sole discretion.
j. Expressly consents to follow the terms and conditions, and policies of the Vendor affiliated with the Firm from whom the Users are utilizing services.
The User further undertakes not to
a. Engage in any activity that interferes with or disrupts access to the Platform or the Services provided therein (or the servers and networks which are connected to the Platform);
b. Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
c. Probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. The User may not reverse look-up, trace or seek to trace any information relating to any other User of, or visitor to, the Platform, or any other viewer of the Platform, including any User account maintained on the
Platform not operated/managed by the User, or exploit the Platform or information made available or offered by or through the Platform, in any manner;
d. Disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked Platforms;
e. Use the Platform or any material or content therein for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Platform or any other third party (s);
f. Violate any code of conduct or guideline which may apply for or to any particular service offered on the Platform;
g. Violate any applicable laws, rules or regulations currently in force within or outside India;
i. Commit any act that causes the Firm to lose (in whole or in part) the Services of its Internet Establishment ("ISP") or in any manner disrupts the Services of any other supplier/service provider of the Firm/Platform;
j. The User hereby expressly authorizes the Firm/Platform to disclose any and all information relating to the User in the possession of the Firm/Platform to law enforcement or other government officials, as the Firm may in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. The User further understands that the Firm/Platform might be directed to disclose any information (including the identity of persons providing information or materials on the Platform) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.
k. By indicating User's acceptance to avail service offered on the platform or through the Experts, the user is obligated to complete such transactions after making payment. Users shall prohibit from indicating their acceptance to avail services where the transactions have remained incomplete.
l. The User agrees to use the services provided by the Firm, its affiliates, consultants and contracted companies, for lawful purposes only.
m. The User agrees to provide authentic and true information. The Firm reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found to be false not to be true (wholly or partly), the Firm shall in its sole discretion reject the registration and debar the User from using the Services available on its Platform, and/or other affiliated websites or platforms without prior intimation whatsoever.
n. The User agrees not to post any material on the Platform that is defamatory, offensive, obscene, indecent, abusive, or needlessly distressful, or advertising any goods or services. More specifically, the User agreesnot to host, display, upload, update, publish, modify, transmit, or in any manner share any information that:
i. belongs to another person and to which the User has no right to;
ii. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
iii. is in any way harmful to minors;
iv. infringes any patent, trademark, copyright or other proprietary rights;
v. violates any law for the time being in force;
vi. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing;
vii. Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
viii. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
ix. Publish, post, disseminate, any grossly harmful information, harassing,blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to
"indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
x Threatens the unity, integrity, defence, security or sovereignty of India,friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents
investigation of any offence or is insulting any other nation.
15. SUSPENSION OF USER ACCESS AND ACTIVITY
Notwithstanding other legal remedies that may be available, the Firm may in its sole discretion, limit the User’s access and/or activity by immediately removing the User’s access credentials either temporarily or indefinitely, or suspend/terminate the User’s association with the Platform, and/or refuse to the usage of the Platform to the User, without being required to provide the User with notice or cause:
a. If the User is in breach any of these Terms or the Policy;
b. If the User has provided wrong, inaccurate, incomplete or incorrect information; If the User’s actions may cause any harm, damage or loss to the other Users or the Firm, at the sole discretion of the Firm.
16. INTELLECTUAL PROPERTY RIGHTS
Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Platform’s trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Platform and other distinctive brand features of the Platform are the property of the Firm or the respective copyright or trademark owner. Furthermore, concerning the Platform created by the Firm, the Firm shall be the exclusive owner of all the designs, graphics and the like, related to the Platform. The User may not use any of the intellectual property displayed on the Platform in any manner that is likely to cause confusion among existing or prospective Users of the Platform, or that in any manner disparages or discredits the Firm/Platform, to be determined in the sole discretion of the Firm.The User is aware all intellectual property, including but not limited to copyrights, relating to said services resides with the owners, and that at no point does any such intellectual property stand transferred from the aforementioned creators to the Firm or any other User. The User is aware that the Firm merely provides a platform through which the Users can communicate and schedule meetings, and the Firm/Platform does not own any of the intellectual property relating to the independent content displayed on the Platform, apart from created graphics and specified content. The User is further aware that any reproduction or infringement of the intellectual property of the aforementioned owners by the User will result in legal action being initiated against the User by the respective owners of the intellectual property so reproduced/infringed upon.It is agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
17. DISCLAIMER OF WARRANTIES AND LIABILITIES
a. The User agrees and undertakes that they are accessing the Platform at their sole risk and are that they are using their best and prudent judgment before availing any service listed on the Platform or accessing/using any information displayed thereon.
b. The User agrees that any kind of information, resources, activities, recommendations obtained/availed from Platform, written or oral, will not create any warranty and the Platform disclaims all liabilities resulting from these.
c. The Platform does not guarantee that the Services contained in the Platform will be uninterrupted or error-free, or that the Platform or its server will be free of viruses or other harmful components, and the User hereby expressly accepts any associated risks involved with the User’s use of the Platform .It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
18. FORCE MAJEURE
Neither the Firm nor the Platform shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.
19. DISPUTE RESOLUTION AND JURISDICTION
It is expressly agreed to by the Parties hereto that the formation, interpretation, and performance of these Terms and any disputes arising therefrom will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
i. Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of all parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to any other Party, the dispute will be resolved by arbitration, as detailed hereinbelow;
ii. Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Firm, and the award passed by such sole arbitrator will be valid and binding on all parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Vijayawada, Andhra Pradesh. The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India.
Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Firm by the User by emailing to email@example.com.
21. MISCELLANEOUS PROVISIONS
a. Entire Agreement: These Terms, read with the Policy, form the complete and final contract between the User and the Firm with respect to the subject matter hereof and supersedes all other communications, representations, and agreements (whether oral, written or otherwise) relating thereto.
b. Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party's right at a later time to enforce the same. No waiver by either party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of anyother breach of these Terms.
c. Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such
case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
d. Contact Us: If you have any questions about this Policy or any other policy, the practices of the Platform, or your experience with the Services provided by the platform or on the Platform, you can contact us at firstname.lastname@example.org.